Patients & Visitors

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Updated Visitor Policy Effective August 7

One designated caregiver is allowed for the duration of a patient’s stay from 8 a.m. - 7 p.m. daily.

We recognize that having loved ones with you during your hospital stay or surgical procedure provides crucial support. However, part of keeping everyone safe includes limiting the number of people in our hospital. In accordance with Texas Administrative Code Title 25, Emergency Rule 133.51, we have revised our visitor policy to one adult designated caregiver (18 and older) per patient per stay at Longview Regional Medical Center during posted visiting hours. Patients who are in isolation are not allowed any visitors.

Designated caregivers may be allowed for the following areas:

• Outpatient surgery or procedure
• Inpatient units
• Emergency room
• Labor and delivery, post-partum, NICU
• Pediatric patients under the age of 18

All hospital visitors must enter the facility through the main entrance, 2901 N. Fourth Street.

Essential services and designated caregivers are defined as follows:

• Contracted physicians, nurses & other healthcare providers
• Government personnel performing official duties, attorneys or other legally authorized representatives of a patient
• Persons providing “designated caregiving”
  • Requested clergy
  • One parent/guardian for a minor patient
  • One support person for labor & delivery patients
  • One support person for outpatient surgery patients
  • One support person for all other patients (excluding isolation patients) – must be the same caregiver for the duration of the hospital stay
  • With prior approval: family of a patient at the “end of life.”

Essential services and designated caregivers must:

• Wear an orange wristband with a 4-digit passcode, which is required for entry, at all times at the hospital for the duration of the patient’s stay
• Answer COVID-19 screening questions each day prior to visitation
• Have their temperature taken each day prior to visitation
• Wear a dated, staff-issued visitor sticker each day while at the hospital
• Wear a face covering while in the hospital
• Follow social distancing guidelines
• Practice frequent hand washing

Screening Process

To help protect our patients, providers, employees and community, the following visitation guidelines are in effect immediately:

• Anyone entering our facility will be screened for a temperature greater than 100.0 and signs/symptoms of illness, along with answering a series of CDC Guideline questions:
  • Have you had a fever of 100.0 or signs and symptoms of illness (cough, flu-like symptoms, shortness of breath or difficulty breathing, fever, chills, body aches, muscle pain, headache, diarrhea, vomiting, new loss of taste or smell, sore throat)?
  • Have you been in close contact in the last 14 days with someone who has or is under investigation for COVID-19 or who is ill with a respiratory illness without wearing the proper protective equipment?
  • Are you currently being tested for COVID-19?

If the answer is “yes” to any of the above, the visitor will not be allowed access to the facility unless seeking emergency medical assistance.

As always, the health and safety of our patients and visitors remains as a top priority and we continue to follow the CDC guidelines to prevent the spread of the COVID-19 public health crisis by reminding the following:

• Wash your hands often with soap and water, for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.
• Practice social distancing by avoiding crowds and remaining 6 feet apart from each other while in common/public areas of our hospital (cafeteria, gift shop, waiting for elevators, etc.)

Staying in touch with family members is important and we encourage you to use phone, email, text, video chatting such as Skype or FaceTime and Facebook. Our staff is available to assist with any communication needs you may have. Flowers, gifts, cards or other remembrances can be dropped off at the Longview Regional Medical Center front desk and we will deliver to the patient room.

This is an extraordinary time and we appreciate your understanding and compliance. We look forward to caring for you and your family.

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At Longview Regional Medical Center, we understand that coming to the hospital as a patient or as a loved one's support person can be a difficult, often overwhelming experience. Whether you’re preparing for a hospital stay or stopping by to see friends and family, knowing where to go and what to bring will help make your visit less stressful. To make your experience easier, we want to provide you with helpful information you may need to plan your visit, such as what to expect, parking instructions, transportation and more.

Click here to view our Patient Guide.